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Orders Only:
1-866-736-0804
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Customer Service, Questions
& All Other Inquiries:
718-815-2571
Fundraising
Fun Food Products are perfect for fundraising. [ More...]
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Shipping
Policies
Prior to placing an order, we ask that
read and agree to the following Terms and
Conditions, known as the Shipping
Policies, part of our Order
Policies. By placing an order with
us either on website or by phone, you are
making a fortified statement of agreement
to all Terms and Conditions herein and
hyperlinked to, which will be legally
binding. If you do not agree with any
portion of the Terms and Conditions as
posted herein or hyperlinked to, we ask
that you do not place an order with
us.
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1.
Where do you ship and
where do you not ship?
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We ship
to the Contiguous United States
only. This means we cannot
and will not ship to Alaska,
Hawaii, Puerto Rico, U.S.
Protectorates and Territories, or
APO/FPO addresse under any
circumstance. Our shipping
process is automated and shipping
outside of the Contiguous US to
foreign countries or to the above
areas could not be done in an
automated fashion, thus making it
difficult to ship to these areas.
It's not a matter of cost, it's
the inability and unwillingness
to break away from the automation
system to process the shipment
manually. We do not know of any
distributors that do ship outside
the US, so please don't ask
us.
Please note, we ship via
United Parcel Service (UPS)
Ground Service. UPS does not ship
to PO Box Addresses, so we can
not ship to a PO Box Address. If
paying by credit card or any
other electronic payment format,
including Paypal or Online Check
Processing, we are forced to ship
to the confirmed billing address.
This address can not be a PO Box
address. We will not ship to an
alternate address for electronic
payment orders. The order MUST
ship to the confirmed billing
address. NO EXCEPTIONS.
If your billing address is a
PO Box address, but you need to
have the merchandise shipped to
your street address, the order
must be placed as a Money Order
Payment order. We can then ship
to any address you desire.
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2.
Can you ship my order
to another adress as a
gift?
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In short, Yes! However, please
note we can only ship to
alternate addresses if payment is
made by Money Order or Certified
/ Bank Check. If your paying by
credit card or any other form of
electronic payment, including
Paypal or Online Check
Processing, we are forced to ship
to the confirmed billing address.
This address can not be a PO Box
address. We will not ship to an
alternate address for electronic
payment orders. The order MUST
ship to the confirmed billing
address. NO EXCEPTIONS.
So if you need to ship it as a
gift... you will need to select
Money Order or Certified / Bank
Check as your payment method
during check out.
Any requests for shipping to
an alternate address with credit
card or electronic payments will
be ignored and we will ship to
the confirmed billing address as
per these policies.
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3.
How will you ship my
merchandise?
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Generally, retail orders are
delivered by the United Parcel
Service ( UPS ) Ground Service.
Gemmy Inflatables are heavy, They
average between 10 - 20 pounds
for the 6' - 8' inflatables and
20-40 pounds for the 10' - 13'
inflatables. Inflatables ship via
UPS in either their retail
packaging, in in reshipper
packaging. Cases of 4 shipped in
a brown box and weigh between 55
- 85 pounds.
All orders are shipped to the
buyers "confirmed or billing
address" as provided by PayPal or
credit card bank. We will ship to
alternate addresses for those of
you paying by Money Order Only.
No exceptions!
All items are shipped Insured
if requested ($2.00 fee) and
Trackable as a default at no
extra charge.
Again, all items are shipped
via UPS... therefor we can not
shp to a P.O. Box address.
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4.
When can I expect to
receive my merchandise?
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We make every effort to ship
in-stock merchandise in 1-3
business days. You can see if
your item has shipped by checking
the status of your order. You can
do this by clicking
here.
Delivery time averages 1 to 7
business days once your
merchandise leaves our facility.
If you provide a valid email
address when ordering, a
notification will be sent
directly from UPS when the
shipment occurs. The email will
include a tracking number or
tracking numbers for multiple
shipments and a link to UPS's
website where you can track the
progress of your shipment
online.
Pre-orders start shipping as
posted on our website. These
noted shipping windows are
estimates. We suggest that you
check our website periodically
for updates as receiving and
shipping dates are not guaranteed
and may change. Also if you
pre-order merchandise and move
prior to our shipping, please
notify us in writing of this
change of address. Please send
all notifications by certified
mail so you know it has been
received. We will not be held
liable for mis-shipped
merchandise.
Once the item leaves our
warehouse, we are no longer
responsible for shipping of the
merchandise. If you experience a
problem with your shipment, you
will need to contact UPS. We do
not control UPS or their ability
or inability to ship a package.
Once the item leaves our facility
we have no control over it
therefor we provide no guarantees
of delivery dates.
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5.
Do you offer express
shipping services?
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We make every effort to ship
in-stock merchandise in 1-3
business days. Generally, retail
orders are delivered by the
United Parcel Service ( UPS )
Ground Service. We do offer
express shipping at an additional
cost. We offer UPS Ground, UPS
3-Day, UPS 2-Day and UPS Next Day
Services. Prices vary depending
on weight, location and service
requested. Please allow the order
processing time fram as noted
above which is 1-3 days, over and
above the delivery time
frame.
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6.
How much do you charge
for shipping?
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Shipping is charged per
inflatable as most inflatables
are shipped individually or in an
over-sized case of four. Shipping
rates range depending on the size
and weight of the inflatable.
Shipping fees are shown during
the check out process prior to
your confirming the order and
providing payment. on Average
shipping costs are between $6 -
$20+ per inflatable. Again
depending on size, location and
type of shipping service
requested.
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7.
What do I do if my order is lost or damaged during shipment?
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Once the shipment leaves our warehouse, we are no longer
responsible for shipping of the merchandise. Any damage or loss is UPS's Liability. We ship all shipments UPS Insured. We will
work with you and UPS to get your issue resoved as fast as possible. If you experience
a problem with your shipment, you should contact UPS at 1-800-PICK-UPS upon receipt.
In the event you received a damaged shipment, please do not assemble or
use the merchandise for safety reason. Immediately call UPS at 1-800-PICK-UPS or
please fill out the [UPS Damage Claim Form]. You have 7 days to file
a damage insurance claim. Again, if the merchandise has been damaged, do not attempt to assemble or
use the merchandise, by doing so you may cause personal injury. Also once the item is used, the item is no longer returnable. UPS will come pick up the damaged merchandise for inspection and return it to us.
If you file a claim within 7 days, upon confirmation of the filing we can issue a call tag for UPS to pick up the damaged item and we will ship out a brand new replacement on the same day.
If you have questions regarding insuarance claims or need assistance, we will gladly help you, just call 1-718-815-2571.
In the event your shipment is lost, if you paid for insurance on your order,
please view [UPS Loss Claim FAQ's]. You have 30 days to file a loss insurance claim.
Insurance claims can take up to 90 days to be resolved. We can not reship or refund
until the claim investigation has been resolved with UPS.
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Still
Need
Help?
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To
Order:
1-866-736-0804
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Other
Inquiries:
1-718-815-2571
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Fax:
1-718-815-2572
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