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Orders Only:
1-866-736-0804
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Customer Service, Questions
& All Other Inquiries:
718-815-2571
Fundraising
Fun Food Products are perfect for fundraising. [ More...]
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Return
Policies
Prior to returning merchandise, we ask
that read and agree to the following Terms
and Conditions, known as the Return
Policies, part of the Order
Policies. By placing an order with
us either on website or by phone, you are
making a fortified statement of agreement
to all Terms and Conditions herein and
hyperlinked to, which will be legally
binding. If you do not agree with any
portion of the Terms and Conditions as
posted herein or hyperlinked to, we ask
that you do not place an order with
us.
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1.
What is your return policy for unopened merchandise?
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FunFoodProducts.com offers a 10-Day Money Back Guarantee, with certain conditions. If for any reason you no longer want your un-opened purchase, we will gladly accept a
return for exchange or for refund (less S&H and any processing
fees). The following conditions apply:
Refund Return Requests must be made within 10 days from date of
delivery by calling our Customer Service Center at 718-815-2571 to obtain a Return Merchandise Authorization Number
(RMA Number) for returning the merchandise back to us. All Refund Return Requests after 10 days will be subject to a 10% restocking fee. Exchange Return Requests must be made within 10 days from date of
delivery by calling our Customer Service Center at 718-815-2571 to obtain a Exchange Merchandise Authorization Number
(EMA Number) for returning the merchandise back to us. Shipping of exchanged merchandise to and from consumer is consumer's responsibility. All returns must be pre-authorized and have a valid RMA or EMA
Number. Returns without a valid RMA or EMA Number will be refused. All returned merchandise must be our labeled, new and
factory sealed merchandise in resellable condition. We will accepted opened
merchandise back but a 25% restocking fee applies (see info below). We do not accepted assembled or used merchandise back. Once an item is opened, assemble and or used, it is considered as final sale, unless the item is defective, in which case Gold Medal does offer a Warranty. Please view the Product
Warranty information included with your product. All return shipments must be shipped to us by UPS Insured at the customer's expense. We will
refuse and return shipments from all other shipping carriers including the
US Postal Service. So please return items using UPS making sure it is insured. We will not accept any returns for refund beyond or exchanges beyond 14 days from the date of receipt.
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2.
What is your return policy for opened used merchandise?
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FunFoodProducts.com offers a 10-Day Money Back Guarantee for opened merchandise, with certain conditions. The following conditions apply:
Refund Return Requests must be made within 10 days from date of
delivery by calling our Customer Service Center at 718-815-2571 to obtain a Return Merchandise Authorization Number
(RMA Number) for returning the merchandise back to us. All Refund Return Requests after 10 days will be subject to a 10% restocking fee. All returns must be pre-authorized and have a valid RMA or EMA
Number. Returns without a valid RMA or EMA Number will be refused. All returned merchandise must be our labeled, new and
unused merchandise in resellable condition. We will accepted opened
merchandise back but a 25% restocking fee applies to cover the expense in repackaging and restocking. We do not accepted assembled or used merchandise back. Once an item is opened, assemble and or used, it is considered as final sale, unless the item is defective, in which case Gold Medal does offer a Warranty. Please view the Product
Warranty information included with your product. All return shipments must be shipped to us by UPS Insured at the customer's expense. We will
refuse and return shipments from all other shipping carriers including the
US Postal Service. So please return items using UPS making sure it is insured. We will not accept any returns for refund beyond or exchanges beyond 14 days from the date of receipt. We will not accept any returns of assembled or used merchandise under any circumstance.
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3.
My item is defective, what is your return policy?
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Upon receipt of merchandise, we
suggest you immediately open the
merchandise and make sure it is
in working order. In the event
you do receive a defective item,
missing part or have another warranty
claim,
you will need to make a claim
within 48 hours of receipt.
Please contact our Customer
Support Center at 1-718-815-2571 and we will be
happy to assist you. We will
provide you with a Return
Merchandise Authorization Number
(RMA Number) so you can return
the item for an immediate replacement.
For all claims beyond the
initial 48 hours, please refer to
manufacturer's warranty included
with the merchandise to determine
the remedies available in such
event of a defect in materials or
workmanship. In the documentation
included with the merchandise,
you will find a Toll Free number
that you can call in the event
there is a problem.
Please note, it is the
customer's responsibility to pay
for the shipping of the returned
item back to us in the event a
return and replacement is
requested. We will cover the cost
of shipping out the
replacement.
Be assured that you obtain a
RMA number prior to sending us a
return as we will not accept any
returns without a RMA Number.
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4.
Damaged
Shipments
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We ship all orders UPS Insured. Insurance will cover
you from loss or damage as a
result of shipping.
All items are new and factory sealed. We take great care
to ensure your orders are well
packed to prevent damage in
transit, however sometimes damage
does occur. In the event you received a damaged shipment, please do not assemble or
use the merchandise for safety reason. Please notify the delivering UPS driver and have them make a
notation of the damage on the
delivery receipt. then Immediately call UPS at 1-800-PICK-UPS or
please fill out the [UPS Damage Claim Form]. You have up to 7 days to file
a damage insurance claim. Again, if the merchandise has been damaged, do not attempt to assemble or
use the merchandise, by doing so you may cause personal injury. Also once the item is used, the item is no longer returnable. UPS will come pick up the damaged merchandise for inspection and return it to us.
If you file a claim within 7 days, upon confirmation of the filing we can issue a call tag for UPS to pick up the damaged item and we will ship out a brand new replacement on the same day.
If you have questions regarding insuarance claims or need assistance, we will gladly help you, just call 1-718-815-2571.
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5.
How do I return an item?
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Prior to returning an item,
please read all the policies
above and then contact our
Customer Support Center if
necessary at 1-718-815-2571 and we will be
happy to assist you. if your
return is justified, you will be
provided with a Return
Merchandise Authorization Number
(RMA Number) or Exchange Merchandise Authorization Number (EMA Number). After you receive
the RMA or EMA Number please follow
these instructions:
- Write us a short note
describing the problem or reason for return and
include the letter with the
merchandise.
- Re-package the merchandise
to be returned in the original cardboard
box.
- Seal the package securely
for shipping
- Write your RMA ir EMA Number in
large type on the outside of
the package.
- Ship the item to us at
the address below via UPS INSURED
ONLY.
- You will be required to
insure the shipment.
- Make note of tracking
information for future
reference.
Please send your returns
to:
RETURNS
RMA # (Your RMA Number Here) or
EMA # (Your EMA Number Here)
NYC MERCHANDISE
330 TOMPKINS AVENUE
STATEN ISLAND, NY 10304
Again, be assured that you
obtain a RMA or EMA number prior to
sending us a return as we will
not accept any returns without a
RMA or EMA Number. Be assure to ship UPS
- United Parcel Service, as we
will not accept any other
shipments. Be assured to follow
the directions above. If the
packages are not addressed as
above, UPS will not deliver
it.
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6.
Disclaimers
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- All
returns are subject to
pre-approval.
- Assembled or Used Merchandise is considered FINAL SALE amd not returnable.
- We
will not accept a return
without an RMA or EMA
Number.
- We
will not accept a return by
any other shipping carrier
other then
UPS.
- It
is the customer's responsiblty
to pay for the returned
merchandise.
- We
will cover the cost of
shipping out a
replacement for defective items. Shipping for exhanged items is the customers responsibility.
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Still
Need
Help?
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To
Order:
1-866-736-0804
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Other
Inquiries:
1-718-815-2571
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Fax:
1-718-815-2572
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